Due to the custom-made nature of our product, all sales are final. Please note the measurements and scale of all products before purchasing. We are here to help and will be more than happy to talk you through everything before making a purchase. Please send us an email at inquiry@oretribeca.com with any questions or concerns. In the event of a manufacturing defect or if you received an item in error, please email us immediately upon receipt at inquiry@oretribeca.com.